Privacy Policy
Your privacy is important to us. This policy explains how Hitgoc collects, uses, and protects your personal information.
Last Updated: January 2025
Introduction
Hitgoc ("we," "us," or "our") operates as a digital marketing agency specializing in travel and tourism businesses. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us through various channels.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
1. Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Business information (company name, website, industry)
- Payment and billing information
- Social media handles and profiles
- Marketing preferences and communication history
- Information provided in contact forms, consultations, or inquiries
2. Automatically Collected Information
When you access our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited, time spent, and navigation paths
- Referral source and exit pages
- Cookies and similar tracking technologies
- Geographic location data
3. Client Campaign Data
For clients using our services, we may collect and process:
- Website analytics and performance data
- Advertising campaign metrics (META Ads, Google Ads)
- Lead generation and conversion data
- WhatsApp CRM communications and customer data
- Social media engagement metrics
- SEO performance and keyword rankings
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our digital marketing services including website development, SEO, advertising campaigns, and booking funnel optimization.
Campaign Management: To create, manage, and optimize META Ads, Google Ads, and other advertising campaigns on behalf of our clients.
Communication: To respond to inquiries, provide customer support, send service updates, and deliver marketing communications you've consented to receive.
Analytics and Reporting: To analyze website performance, campaign effectiveness, and generate reports for our clients.
Payment Processing: To process payments, manage subscriptions, and handle billing inquiries.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers including META (Facebook/Instagram), Google Ads, WhatsApp Business API providers (WATI, DoubleTick), payment processors, hosting providers, and analytics platforms.
Client Authorization
With explicit client consent, we may share campaign data, performance metrics, and marketing insights as part of our service delivery.
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure server infrastructure and regular security updates
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Encrypted storage for sensitive client data
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns. Types of cookies we use include:
Essential Cookies
Required for website functionality and cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to track visitors for advertising and retargeting purposes.
Preference Cookies
Remember your settings and preferences.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us at the details provided below.
Third-Party Services
Our services integrate with various third-party platforms. Each has its own privacy policy:
We recommend reviewing the privacy policies of these third-party services to understand how they handle your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- Active client relationships: Duration of service plus 3 years for business records
- Campaign data: Typically 2-3 years for performance analysis
- Financial records: 7 years as per legal requirements
- Marketing communications: Until you opt-out or request deletion
- Website analytics: Typically 26 months
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Hitgoc
Email: support@hitgoc.in
Website: www.hitgoc.com
We will respond to all legitimate requests within 30 days. For urgent matters, please mark your communication as "URGENT - Privacy Request."