Cancellation & Refund Policy
Information about cancelling services and refund eligibility for Hitgoc's digital marketing services.
Last Updated: January 2025
Policy Overview
This policy outlines cancellation and refund terms for our services. By engaging our services, you acknowledge and accept these terms.
Monthly Retainer Services
Cancellation Notice
- • 30 days written notice required
- • Current month payment non-refundable
- • Services continue during notice period
Refund Policy
- • Monthly fees are non-refundable
- • No pro-rata refunds for partial months
- • All completed work will be delivered
Project-Based Services
Website Development
• Before Work Begins: 100% refund
• Design Phase (0-25%): 50% refund
• Development (25-75%): 25% refund
• Final Phase (75-100%): No refund
Booking Funnels
• Before Strategy: 100% refund
• After Strategy: 60% refund
• During Build: 30% refund
• After Launch: No refund
One-Time Services
• 48+ hours before: 100% refund
• 24-48 hours: 50% refund
• Less than 24 hours: No refund
Advertising Services
Important: Ad spend paid to META, Google, etc. is separate from our service fees and is non-refundable through Hitgoc.
Campaign Setup Fees
- • Before setup: 100% refund
- • During setup: 50% refund
- • After launch: No refund
Non-Refundable Items
Third-party ad spend
Domain & hosting fees
Software subscriptions
Stock content licenses
Refund Request Process
- 1
Email support@hitgoc.in with cancellation request
- 2
We review within 3-5 business days
- 3
Receive approval/denial notification
- 4
Refunds processed in 10-14 business days
Questions?
For cancellation requests or questions about this policy:
Email: support@hitgoc.in